Frequently Asked Questions

Find answers to common questions about our natural products, shipping, and more.

About Our Products

Are your products 100% natural?

Yes! All KlutchJa Organics products contain only natural ingredients. We never use synthetic chemicals, parabens, sulfates, or artificial fragrances. Every ingredient is sourced from nature.

Are your products suitable for sensitive skin?

Our products are made with gentle, natural ingredients that are generally suitable for sensitive skin. However, we always recommend doing a patch test before full use, especially if you have known allergies or skin conditions.

Are your products cruelty-free?

Absolutely! KlutchJa Organics is committed to being 100% cruelty-free. We never test our products on animals, and we don't work with suppliers who do.

What is the shelf life of your products?

Since our products are made with natural ingredients without synthetic preservatives, they typically have a shelf life of 6-12 months when stored properly in a cool, dry place away from direct sunlight. Each product label includes a best-by date.

Can I use your products if I'm pregnant or nursing?

While our products are made with natural ingredients, we recommend consulting with your healthcare provider before using any new skincare or haircare products during pregnancy or while nursing.

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), as well as PayPal. All payments are processed securely through our encrypted payment system.

Can I modify or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible. We process orders quickly, so changes can only be made before the order has been shipped.

Do you offer wholesale pricing?

Yes! We offer wholesale pricing for businesses interested in carrying our products. Please contact us directly to discuss wholesale opportunities and minimum order quantities.

Shipping & Delivery

Do you ship internationally?

Yes! We ship our natural products worldwide. Shipping times and costs vary by location. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

How long does shipping take?

Domestic orders (Jamaica) typically arrive within 2-5 business days. Caribbean region orders usually take 5-10 business days. International orders can take 10-21 business days depending on the destination.

How can I track my order?

Once your order ships, you'll receive an email with tracking information. You can also log into your account to view order status and tracking details.

Returns & Refunds

What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with a product, please contact us within 30 days of delivery. Unused and unopened products can be returned for a full refund.

What if my order arrives damaged?

If your order arrives damaged, please contact us immediately with photos of the damaged items and packaging. We'll arrange for a replacement or refund as quickly as possible.

Custom Formulations

Can I get custom formulations?

Yes! We offer custom formulation services for bulk orders and private label products. Contact us to discuss your specific requirements, and our team will work with you to create the perfect formulation.

What's the minimum order for custom products?

Minimum order quantities for custom formulations vary depending on the product type. Please contact us for specific details and pricing for your custom order needs.

Still Have Questions?

We're here to help! Reach out to our team and we'll get back to you within 24-48 hours.