Terms & Policies

Terms of Service

Last Updated: January 2026

1. Acceptance of Terms

By accessing and using the KlutchJa Organics website and purchasing our products, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or purchase our products.

2. Products and Services

KlutchJa Organics offers natural skincare, haircare products, and raw ingredients. All products are made with natural ingredients and are intended for external use only unless otherwise specified. Product descriptions, images, and information are provided for informational purposes.

3. Pricing and Payment

All prices are listed in the currency displayed on our website. We reserve the right to change prices at any time without prior notice. Payment must be made in full at the time of purchase through our accepted payment methods.

4. Order Acceptance

We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or suspected fraudulent activity.

5. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of KlutchJa Organics and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

6. Limitation of Liability

KlutchJa Organics shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or website. Our total liability shall not exceed the amount paid for the product in question.

7. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Jamaica. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Jamaica.

8. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website constitutes acceptance of any modified terms.

Medical Disclaimer

Not Medical Advice

The information provided on this website and with our products is for educational and informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment.

Consult Healthcare Professionals

Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on our website.

Product Use

While our natural ingredients have traditional uses and benefits, our products are not intended to diagnose, treat, cure, or prevent any disease. They are not to be used to self-medicate or treat any form of physical or mental disease.

Allergies and Sensitivities

KlutchJa Organics cannot be held responsible for individual allergic reactions to our products. We strongly recommend:

• Reading all ingredient lists carefully before use
• Performing a patch test on a small area of skin before full application
• Discontinuing use immediately if irritation occurs
• Consulting a healthcare professional if you have known allergies or sensitive skin

Pregnancy and Nursing

If you are pregnant, nursing, or planning to become pregnant, please consult with your healthcare provider before using any of our products.

External Use Only

Unless specifically stated otherwise, our products are for external use only. Keep out of reach of children. Avoid contact with eyes. If product gets into eyes, rinse thoroughly with water.

Return Policy

No Returns Policy

Due to the nature of our natural and handcrafted products, and for hygiene and safety reasons, we do not accept returns. Once a product has been opened or used, it cannot be restocked or resold.

Try Before You Buy

We understand that trying new products can be a commitment. That's why we offer sample sizes for many of our products, allowing you to test them before purchasing full-sized versions. We encourage customers to take advantage of these samples.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the damage. We will work with you to resolve the issue, which may include a replacement or store credit at our discretion.

Wrong Item Received

If you receive the wrong item, please contact us immediately. We will arrange for the correct item to be sent to you at no additional cost.

Customer Satisfaction

Your satisfaction is important to us. If you are dissatisfied with any product for any reason, please reach out to us at info@klutchjaorganics.com. While we cannot accept returns, we value your feedback and will do our best to address your concerns.

Shipping Policy

Order Confirmation

Once your order is placed, you will receive a confirmation email with your order details. Please review this information carefully and contact us immediately if there are any errors.

Processing Time

Orders are processed and shipped on business days: Monday, Wednesday, and Friday. Orders placed on weekends or holidays will be processed on the next available business day.

Shipping Notification

Once your order has been dispatched, you will receive an email with tracking information so you can monitor the delivery status of your package.

Delivery Times

Shipping times are estimates and are subject to change based on:

• Order volume during peak seasons
• Courier delivery delays
• Weather conditions
• Other unforeseen circumstances

We appreciate your patience and understanding.

Local Shipping (Jamaica)

We offer shipping throughout Jamaica. Delivery times typically range from 2-5 business days depending on your location.

International Shipping

We ship internationally via Jamaica Post and other carriers. Please note:

• International shipping times vary by destination
• Customs duties, taxes, and import fees are not included in our shipping costs
• These additional charges are the responsibility of the recipient
• We are not responsible for delays caused by customs processing

Shipping Costs

Shipping costs are calculated at checkout based on your location and the weight of your order. We occasionally offer free shipping promotions - check our website or subscribe to our newsletter for updates.

User Policy

License to Use

KlutchJa Organics grants you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. This license does not include:

• Any resale or commercial use of our website or its contents
• Any collection and use of product listings, descriptions, or prices
• Any derivative use of our website or its contents
• Any downloading or copying of account information for another party

Account Security

If you create an account on our website, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

User Content

By submitting reviews, comments, or other content to our website, you grant KlutchJa Organics a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, publish, and distribute such content in any form and media.

Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Upload malicious code or harmful content
• Impersonate any person or entity

Governing Law

All terms, conditions, and policies are governed by the laws of Jamaica. By using our website, you consent to the exclusive jurisdiction of the courts of Jamaica for any disputes.